Privacy Policy

Introduction and General Terms

Civic Van Lines Inc., DBA Shleppers Moving & Storage (herein referred to as “Shleppers”) is committed to protecting you and your personal information when you are using Shleppers services. This Privacy Policy relates to our use of any personal information you provide to us through the Shleppers websites.

To provide you with the full range of Shleppers services, we are sometimes required to collect information about you.

This privacy policy explains the following:

  • what information Shleppers may collect about you;
  • how Shleppers will use information we collect about you;
  • when Shleppers may use your details to contact you;
  • whether Shleppers will disclose your details to anyone else;
  • your choices regarding the personal information you have provided to us;
  • the use of cookies on the Shleppers website and how you can reject these cookies.

As set out above, Shleppers is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all laws concerning the protection of personal information, including the Data Protection Act 1998 (these laws are referred to collectively in this Privacy Policy as the “data protection laws”).

The websites contains hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, including cookies, and we urge you to review them. They will govern the use of personal information you submit or are collected by cookies whilst visiting these websites. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

What information will Shleppers collect about me?

When you sign up to participate in or receive a service from any Shleppers website, such as newsletters, online estimates, surveys, message boards or register with the single universal online registration system used across different parts of the Shleppers website, we may ask for personal information about you. This can consist of information such as your name, e mail address, postal address, telephone or mobile number or any other information. Different webpages may ask for different personal information.

Please note that sometimes on particular webpages we will require you to provide additional personal information, and sometimes sensitive personal information. When we do this we will specify further on these webpages why we are collecting your information and how we will use it.

Shleppers also uses cookies to collect IP addresses (an IP address is a number that can uniquely identify a specific computer or other network device on the internet) and tracking code to support display advertising to collect demographic and interest information. We use analysis software to look at IP addresses and cookies for the purpose of enhancing your user experience. We use 3rd party audience data for Google Analytics analysis. This information is not used to develop a personal profile of you and the log files are regularly purged.

How will Shleppers use the information they collect about me?

Shleppers will use your personal information for a number of purposes including the following:

  • for “service administration purposes”, which means that Shleppers may contact you for reasons related to the service you have signed up for;
  • to contact you about a submission you have made to the websites, including any content you provide;
  • to personalise the way Shleppers content is presented to you;
  • IP addresses are used to identify the location of users, the number of visits from different countries and also to block disruptive use; and
  • to analyse and improve the services offered on

Where Shleppers proposes using your personal information for any other uses we will ensure that we notify you first. You will also be given the opportunity to withhold or withdraw your consent for your use other than as listed above.

When will Shleppers contact me?

Shleppers may contact you:

  • in relation to the functioning of any service you have signed up for in order to ensure that Shleppers can deliver the services to you;
  • where you have opted to receive further correspondence;
  • in relation to any contribution you have made to, e.g. on the Shleppers testimonials section;
  • to invite you to participate in surveys about Shleppers services (participation is always voluntary); and
  • for marketing purposes where you have specifically agreed to this.

Local pages will give you detailed information about how Shleppers will contact you in relation to specific services.

Will I be contacted for marketing purposes?

Shleppers won’t contact you for marketing purposes, or promote new services to you unless you specifically agree to be contacted for these purposes.

Will Shleppers share my personal information with anyone else?

We will keep your information confidential except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies). Generally, we will only use your information within Shleppers. However, sometimes Shleppers uses third parties to process your information. Shleppers will require these third parties to comply strictly with its instructions and Shleppers will require that they do not use your personal information for their own business purposes.

Offensive or inappropriate content on the Shleppers website

If you post or send offensive, inappropriate or objectionable content anywhere on or to, or otherwise engage in any disruptive behaviour on, Shleppers may use your personal information to stop such behaviour.

Where Shleppers reasonably believes that you are or may be in breach of any of the laws of the United States, Shleppers may use your personal information to inform relevant third parties such as your employer, school e-mail/Internet provider or law enforcement agencies about the content and your behaviour.

What if I am a user aged 16 or under?

If you are aged 16 or under, please get your parent/guardian’s permission beforehand whenever you provide personal information to the Shleppers website. Users without this consent are not allowed to provide us with personal information.

How long will Shleppers keep my personal information?

We will hold your personal information on our systems for as long as is necessary for the relevant service, or as long as is set out in any relevant contract you hold with Shleppers. If you wish to cancel your registration as a Shleppers member, contact the company.

Where you contribute to Shleppers will generally only keep your content for as long as is reasonably required for the purpose(s) for which it was submitted.

Shleppers, as a publicly funded organization, also has an obligation to record snapshots of history which may include some User Generated Content i.e. content provided by users. Therefore, some content submitted to or shared with Shleppers may be retained for prolonged periods of time or potentially indefinitely in the Shleppers’s Archive, which is true of News contributions which are published. There may also be rare instances where we will share your contribution with third parties in the interests of maintaining historical archives.

Where possible, we will endeavor to inform you upfront or let you know at a later date where we are likely to keep content indefinitely or pass it onto an approved historical archive.

What personal information Shleppers holds about me?

Under the Data Protection Act you have the right to request a copy of the personal information Shleppers holds about you and to have any inaccuracies corrected. (We charge $20 for information requests and will require you to prove your identity with 2 pieces of approved photographic identification.) We will use reasonable efforts to supply, correct or delete personal information about you on our files.

Please address requests and questions about this or any other question about this Privacy Policy to our Privacy Officer.

Changes to the Shleppers Privacy Policy

This privacy policy may be updated from time to time so you may wish to check it each time you submit personal information to any website. The date of the most recent revisions will appear on this page.

Cookies Policy – Information Shleppers collects from you

Information supplied by cookies can help us to analyze the profile of our visitors and help us to provide you with a better user experience. For example: if on a previous visit you went to our education pages, we might find this out from your cookie and highlight educational information on your second and subsequent visits.

Shleppers also use a number of independent measurement and research companies. They gather information regarding the visitors to Shleppers sites on our behalf using cookies, log file data and code which is embedded on our website. Shleppers uses this type of information to help improve the services it provides to its users. Shleppers strictly require that this information is not to use any information for their own business or other purposes. Certain other areas of may use cookies for a specific reason. If this is the case, the local terms for that area of the website will make this clear and you should refer to those local terms for additional information.


No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Contacting Shleppers about this Privacy Policy

If you have any questions or comments about this Privacy Policy please contact our Privacy Officer.

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